Customer service guaranteed 

2 Sep , 2016  

A leading supplier within the fire protection industry in Ireland, MasterFire Life Safety Systems Ltd is committed to providing a quality engineered product and service to their customers who depend on them to guarantee full compliance with the all fire industry regulations.

MasterFire Life Safety Systems Ltd (Masterfire) is a major provider of solutions and products within the Life Safety industry.

Established in 1998 by Managing Director John Cunningham, the organisation has grown and developed to meet the specific needs of the fire industry, offering tailored solutions across a wide cross section of industries and sectors.

Masterfire design systems with the specific requirements of the end customer to the fore. In addition, they hold a number of distributor agencies for premier products in the fire industry and are a GENT 24 integrator.

This together with a solution focused ethos within the company deliver solid solutions to their clients.

Today’s economic trends have forced many companies to look at the quality and price offered by their suppliers.  MasterFire provide a wide range of equipment and services using the latest technology at a competitive price allowing them to give their customers the best service possible.

They offer a fully tailored service to their customers, from design, installation, project management and commissioning, through to certification and servicing, all with a comprehensive warranty for extra peace of mind.

They can also provide tailored maintenance solutions with complete documentation and can arrange staff training, demonstrations and evacuation procedures.

The comprehensive range of products and services offered by Masterfire includes: Fire Alarm Systems (Conventional & Addressable); Emergency Lighting Systems (Conventional & Addressable); Nurse Call & Disabled Refuge Systems; Voice Alarm Systems; Automatic Extinguishing Systems; Room Integrity Testing; Portable Extinguishers and Fire Fighting Equipment; Healthcare Rescue Products; Training including on-line training; Complete in-house design facilities; Project Management and Complete System Service & Maintenance.

The Ardee headquartered company’s aim is to provide top quality customer service in all aspects of their field at the most competitive prices without compromising quality while offering their customers a 24 hour customer support and a comprehensive after-sales service agreement.

Last year Masterfire spread it wings by opening an office in Manchester and the company’s Sales Manager Paul McNulty revealed: “The last couple of years have been our strongest turnover wise and we’re still growing so the future outlook is very good.

“We have had a lot of success, particularly in emergency lighting projects. The Irish end of our business is growing strongly while the UK office is very much in its infancy. It’s early days but we’re hoping to build on both.

“We have increased our staff numbers to over 60 people and we believe that our most important resource is our employees. We are committed to the training and development of the entire workforce and we have a pool of over 40 engineers who are highly qualified and technically competent.”

All of Masterfire’s engineers are factory trained in the relevant systems and disciplines. By increasing the skills and knowledge of its staff, Masterfire produce confident, highly qualified staff who work as an effective and efficient team.

Another ingredient in their successful formula is there unwavering commitment to customer service.

“That’s what we are continually told by our customers anyway,” added Paul. “We deal direct with the end users and we give our customers a service they can’t get elsewhere. We strive to maintain the highest level of customer satisfaction.”

Masterfire has built its reputation on its talent for delivery, leading to robust and durable relationships with many of its clients.

Their lengthy list of satisfied customers include the likes of the HSE, ESB, Kingspan, PayPal, Dublin Airport Authority and the National Aquatic Centre to name but a few. They work across the Healthcare, Industrial, Commercial, Retail & Services, Pharmaceutical, Hotel & Leisure and Environmental sectors.

Masterfire are members of both the F.I.A.I. (Fire Industry Association of Ireland) and F.E.S.E. (Fire Engineering Systems Association) and they are also RECI registered.

They have also been accredited SAFE-T Certification in relation to Health & Safety and, as a further commitment to customer satisfaction, they have established the International Quality Management System ISO 9001:2008 in the organisation which is certified by EQA Ireland.

Ireland Office

Masterfire Life Safety Systems Ltd

Units 2 & 3 Ardee Business Park
Co Louth

Ph. 00353 (0)41 685 3313

email: [email protected]

UK Office


Europa House, Barcroft Street,

Telephone Number:

0044(0)161 4478888

email: [email protected]

Taken from Building Ireland magazine, May/June 2016, Vol 2, No 2